Over the last few years we have tended to stay in villas over hotels. I was very excited for our Langkawi adventure with another family and booked The Andaman on the strength of its Tripadvisor reviews and family facilities. I wrote my own lengthy Tripadvisor review following my stay which I will paste below. The long and short of it is that the hotel has amazing leisure facilities – beautiful pools, beach and activities but is sorely let down by its rooms and service.
My husband decided to complain to the GM Anne about the level of service and room quality. Whilst she made little apology for the room, she did offer us a free dinner and it also seemed like service for the following days improved dramatically around the hotel.
I would also say the food quality is good but not up to the standard of other 5 star hotels I have stayed in. If you want amazing food, head up the road for dinner at the Datai (the hotel offers a free car service)
I can’t just talk about the negatives as there are lots of positives going for the Andaman. The pools are stunning and perfect for kids. The beach is beautiful and the gym is one of the best I have seen in a hotel. The free yoga classes were great and kids under 3 eat free which saved us a lot of money. They also cleaned and sterilised my baby bottles which saved me some work! The spa is also well worth a visit with breathtaking views and fabulous treatments.